Privacy Policy — How ak71 Protects Your Data

Throughout this Privacy Policy, the following terms carry the meanings set out below:

• "ak71" / "we" / "us" / "our" — refers to the ak71 online betting and casino platform operated at ak71.io and all associated subdomains and services.
• "Player" / "you" / "your" — refers to any individual who visits, registers on, or uses the ak71 platform in any capacity.
• "Personal Data" — any information that identifies or could reasonably be used to identify a living individual, including name, email address, mobile number, National Identity Card (NID) number, payment account details, IP address, and device identifiers.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, alteration, retrieval, and deletion.
• "Controller" — the entity that determines the purposes and means of Processing Personal Data. For all data processed via ak71, the Controller is ak71.
• "Processor" — a third party that Processes Personal Data on behalf of ak71, acting under documented instructions (e.g., a payment provider or KYC verification service).
• "Cookie" — a small text file placed on a player's device by the ak71 platform to support session management, analytics, and personalisation.
• "KYC" — Know Your Customer identity verification, required by ak71 prior to the processing of withdrawal requests.
• "BST" — Bangladesh Standard Time, UTC+6, the time zone used for all data records on the ak71 platform.

ak71 collects Personal Data across several categories depending on the nature of your interaction with the platform. The following table summarises the categories of data collected and the context in which each is gathered:

ak71 collects Personal Data through the following channels:

• Direct interactions: Data you provide when completing the registration form, submitting a KYC document, making a deposit or withdrawal, contacting customer support, or updating account preferences.
• Automated technologies: Technical and Usage Data collected automatically when you access the platform, including IP address, session data, and browser characteristics captured via server logs, cookies, and analytics tools.
• Third-party payment providers: Financial Data passed to ak71 by bKash, Nagad, Rocket, Upay, Visa, and Mastercard in connection with deposit and withdrawal transactions. ak71 receives only the information necessary to reconcile the transaction — we do not receive full card numbers or full mobile wallet PINs.
• Identity verification partners: Where ak71 engages a third-party KYC verification service to cross-reference identity documents against government databases, that partner may return a verification result and associated identity fields to ak71.
• Publicly available sources: In limited circumstances, ak71 may consult publicly available records (such as sanction lists or fraud databases) to fulfil compliance obligations.

ak71 processes Personal Data only where a lawful basis exists for doing so. The primary legal bases applied are as follows:

• Contractual necessity: Processing required to deliver the services you have requested, including account management, transaction processing, game delivery, and customer support.
• Legal obligation: Processing required to comply with applicable legal requirements, including KYC identity verification, anti-money-laundering (AML) record-keeping, and fraud prevention obligations.
• Legitimate interests: Processing carried out for the legitimate operational interests of ak71, where those interests are not overridden by the player's data rights. This includes platform security monitoring, fraud detection, responsible gaming monitoring, internal analytics, and service improvement activities.
• Consent: Where ak71 relies on consent as the legal basis (for example, for certain marketing communications), you may withdraw that consent at any time by contacting [email protected] or updating your notification preferences in account settings. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

The Personal Data collected by ak71 is used for the following purposes:

• Account creation and management: Creating and maintaining your ak71 account, verifying your identity at registration and during KYC, and enabling you to log in securely.
• Transaction processing: Facilitating deposits and withdrawal requests via your chosen payment method, reconciling transactions, and maintaining accurate financial records.
• Service delivery: Delivering the sports betting, live casino, slot games, and other wagering products available on the ak71 platform, and personalising your experience based on your game history and preferences.
• Security and fraud prevention: Monitoring login activity, detecting unusual transaction patterns, investigating suspected fraud or multi-accounting, and protecting the integrity of the platform for all players.
• Responsible gaming: Monitoring wagering patterns that may indicate problem gambling behaviour and applying protective measures — including deposit limits, cool-off periods, and self-exclusion — in the interest of player welfare.
• Customer support: Processing and responding to support queries, complaints, and account-related requests submitted through the ak71 support channels.
• Communications: Sending transactional notifications (e.g., deposit confirmation, withdrawal confirmation, account security alerts) and, where consent has been provided, promotional communications about offers and product updates.
• Legal compliance: Meeting anti-money-laundering, counter-terrorist-financing, and other applicable regulatory obligations, including maintaining required records and responding to lawful authority requests.
• Platform improvement: Using anonymised and aggregated usage data to understand how players interact with the platform and to guide product development decisions.

6.1 General Principle. ak71 does not sell, rent, or trade Personal Data to any third party for commercial purposes. Data is shared only in the limited circumstances described in this section and only to the minimum extent necessary.

6.2 Payment Processors. Financial Data is shared with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to process deposit and withdrawal transactions requested by the player. These providers operate under their own privacy policies and contractual obligations governing the handling of your financial data.

6.3 KYC and Identity Verification Partners. Where a third-party identity verification service is engaged to validate KYC documents, the relevant identity data is shared with that provider solely for verification purposes. ak71 selects KYC partners that maintain data security standards equivalent to or greater than our own.

6.4 Game Studio Providers. When you access a casino game supplied by a third-party studio (such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, or Spribe), a session token and anonymised player identifier are passed to that provider's game servers to deliver the game experience. Game providers do not receive your full name, contact details, or financial information.

6.5 Legal and Regulatory Authorities. ak71 will disclose Personal Data to competent legal or regulatory authorities where required to do so by law, court order, or lawful authority request. Where permitted, ak71 will notify the affected player of such a request.

6.6 Business Transfers. In the event of a merger, acquisition, or sale of all or part of the ak71 business, Personal Data held by ak71 may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any changes to the privacy terms applicable to their data.

7.1 What Cookies We Use. The ak71 platform uses the following categories of cookies and similar tracking technologies:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without preventing you from using the platform.
• Functional Cookies: Store your preferences such as language setting, responsible gaming limits, and game interface preferences to personalise your experience across sessions.
• Analytics Cookies: Collect anonymised data about how players interact with the platform — including pages visited, game sessions started, and error events — to help us improve the platform. Data collected via analytics cookies is aggregated and does not identify individual players.
• Security Cookies: Assist in detecting and preventing fraudulent activity, multi-accounting, and bot traffic on the platform.

7.2 Managing Cookies. You can control and delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will impair your ability to log in and use the ak71 platform. Disabling functional cookies may result in your preferences not being saved between sessions. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

7.3 No Third-Party Advertising Cookies. ak71 does not deploy third-party advertising cookies or retargeting pixels on the platform. Your browsing activity on ak71 is not shared with advertising networks for the purpose of displaying targeted advertisements on external websites.

8.1 Technical Safeguards. ak71 implements the following technical measures to protect Personal Data against unauthorised access, loss, alteration, or disclosure:

• 256-bit SSL/TLS encryption for all data transmitted between player devices and ak71 servers.
• Encryption at rest for stored Personal Data and financial records using AES-256 encryption.
• Multi-factor authentication (MFA) requirements for all internal staff accessing player data systems.
• Network segmentation and firewall infrastructure to isolate player data environments from general network access.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Automated intrusion detection and real-time security monitoring across all platform infrastructure.

8.2 Organisational Safeguards. Access to Personal Data within ak71 is granted on a strict need-to-know basis. Staff with access to player data undergo background checks and complete mandatory data protection training. Data access is logged and audited regularly.

8.3 Data Breach Response. In the event of a confirmed Personal Data breach that poses a risk to player rights, ak71 will notify affected players without undue delay — and in any event within 72 hours of becoming aware of the breach — with information about the nature of the breach, the categories of data affected, and the steps being taken to mitigate harm.

ak71 retains Personal Data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply:

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised. Anonymised data (from which no individual can be identified) may be retained indefinitely for aggregate statistical analysis.

As an ak71 player, you hold the following rights in relation to your Personal Data. To exercise any of these rights, contact the ak71 support team at [email protected] with a clear description of your request. ak71 will respond within 30 days.

• Right of Access: You may request a copy of the Personal Data held about you by ak71, together with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete Personal Data held about you.
• Right to Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to ak71's legal retention obligations. Note that data required for AML compliance cannot be deleted before the applicable statutory retention period has elapsed.
• Right to Restriction of Processing: You may request that ak71 restrict the processing of your Personal Data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to Data Portability: You may request that Personal Data you have provided to ak71 be returned to you in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring, where you have grounds to do so based on your particular situation.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the relevant supervisory authority if you consider that ak71's processing of your Personal Data infringes applicable data protection law.

The ak71 platform is strictly for adults aged 21 and above. ak71 does not knowingly collect or process Personal Data relating to individuals under the age of 21. If we become aware that Personal Data has been submitted by or on behalf of a person under 21, we will delete that data immediately, close the associated account, and return any deposited funds to the originating payment method.

If you are a parent or guardian and believe that a minor in your care has registered an account on ak71, please contact us immediately at [email protected] so that we can take prompt action. ak71 takes its age verification obligations seriously and employs identity verification checks specifically to prevent minors from accessing the platform.

The ak71 platform may contain references to third-party game providers and payment services. Where interaction with those services takes you to an external platform or interface, the data handling practices of those third parties are governed by their own privacy policies. ak71 is not responsible for the privacy practices of any third-party platform and encourages players to review the privacy documentation of any external service they interact with.

ak71 reserves the right to update this Privacy Policy at any time to reflect changes in platform operations, applicable law, or data processing practices. Where amendments are material, ak71 will provide notice to registered players via the email address associated with their account no fewer than 7 days before the revised policy takes effect. The effective date at the top of this page will be updated to reflect the date of the most recent revision.

Continued use of the ak71 platform following notification of a policy amendment constitutes acceptance of the revised Privacy Policy. If you do not agree with the revised policy, you must cease using the platform and contact [email protected] to arrange the return of any eligible account balance before the effective date of the amendment.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ak71 handles your Personal Data, please contact the ak71 data support team using the details below. Our team operates 24 hours a day, 7 days a week, in Bangladesh Standard Time (UTC+6), and all communications are handled in English.

• Email: [email protected]
• Platform: ak71.io
• Response Time: Within 30 days for formal data rights requests; within 24 hours for general privacy queries
• Language: English

For matters related to responsible gaming, self-exclusion, or account closure, please also refer to the Responsible Gaming page or the FAQ page for additional guidance.